In order to stay ahead of the game, organizations need to embrace privacy compliance as something precious. It will help prevent reputational damage, prevent facing large fines, but most importantly, it will help you excel in customer experience.
Organizations will be challenged to handle Subject Access Requests and other GDPR customer data requests within the set timeframe, wasting valuable time and money. If a customer asks you to provide details of the data that you hold on him or her (SAR or Subject Access Request), are you ready to respond within the maximum of 30 days? Quadient’s privacy compliance solution lets you decrease the effort and resources for handling requests such as the Subject Access Requests by automating the entire process, bringing the organization back to doing the business it is good at.
Reap the benefits of a single customer view (SCV)
Quadient’s DataHub creates a Golden Record for every customer, consolidating data from multiple, disparate sources into a SCV. Through standardization, cleansing and enrichment, it transforms your data into trusted information on which to build successful interactions and business decisions.
Quadient customer communication technology adds to the Single Customer View a streamlined workflow that handles and records the entire process of requesting, gathering, checking and delivering the requested data via the customer’s preferred channel in a timely, professional and compliant manner. This combination makes privacy compliance by Quadient the only end-to-end solution in the market, giving your organization a competitive advantage.
Improve customer trust and satisfaction
Having full control over sensitive data in a highly-automated environment will ensure that all personal data is of high quality, making it easy to respond to customer requests such as SAR, the right to be forgotten, the right to maintain customer data etc. A quick and adequate response improves customer trust and satisfaction.
Benefit from efficient and repeatable processes
The new privacy legislation will drive an increasing number of GDPR customer data requests. To ensure successful and sustainable compliance, your processes must be efficient and repeatable. Quadient helps speed up your response time and reduces the amount of effort required to track down the information requested.
Who is Quadient®
Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Quadient understands the importance of excellent data and provides solutions that comply with the market demands and regulatory requirements of today and tomorrow. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey.
Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.